PPI Claims

Usually taken out alongside loans, credit cards and finance for high value purchases, PPI is designed to cover your monthly repayments should you be unable to pay them.

What is a PPI claim?

A PPI claim is a claim for a refund of the money you have paid out for the controversial insurance product, Payment Protection Insurance (PPI).
PPI is controversial as it has been deemed a product not fit for purpose. A useless product that has been poorly designed and is expensive. PPI has also been routinely mis-sold over the last six years by many major lenders to customers whom the insurance was not suitable.
The intention of PPI is to pay out if you are unable to work due to suffering an accident, illness or injury or if you are made redundant. However despite PPI being designed to cover you in these circumstances, the chances of PPI paying out are very slim, this is because PPI was basically sold to anyone it could be sold to, even if it meant the salesperson had to resort to using unscrupulous sales techniques. Selling the insurance to any customer meant PPI was sold to many people for whom the cover was vastly unsuitable.
 PPI mis-selling was not just a crime committed by small time lenders, many major lenders and high street lenders have all been found guilty of mis-selling the insurance. Lenders including Alliance & Leicester, Egg, Capital One and HSBC have been fined millions of pounds for mis-selling PPI.
We can help customers who have been mis-sold the insurance with claims for PPI.

How to make PPI Claims

Making PPI claims with iSmart Consumer Solutions really is simple. We are experienced in handling claims for PPI on behalf of customers. Our dedicated staff have the knowledge and expertise to make you PPI claim as efficient as possible.
For us to start a claim for mis-sold PPI on your behalf, you can either apply online or call us on 0800 043 3025.
If applying online, one of our experienced claims handlers will call you at a time convenient to you to discuss your claim. If applying by telephone, by calling  0800 043 3025, your call will immediately be answered by one of our experienced claims handlers.
During the telephone conversation to one of our claims handlers, you will be asked several basic questions relating to the sale and possible mis-sale of your PPI. The questions are just to determine whether PPI was definitely mis-sold and if so, how it was mis-sold.
The telephone call won't take long, only a few minutes on average, PPI mis-selling usually really is that clear cut. We appreciate it could have been many years ago that you were sold the PPI, so don't worry if you can't remember all of the specific details relating to the sale,  our claims handlers have vast experience in claims for mis-sold PPI and are extremely knowledgeable about the UK financial system, so will be able to fill in the blanks with some simple research.
Once you have finished the phone call to one of our claims handlers and we have established that you have a PPI claim, we will send you out an application pack. The application pack will tell you everything you need to know about making PPI claims and will also contain some documents that you will need to sign and send back to us. Don't worry about the postage, we will also send you out a freepost envelope.
Once you have sent the documents back to us, we can then start your PPI claim. From here it is our role to ensure you are regularly updated regarding your claim, that the lender you are claiming against deals with your claim as quickly as possible and that in the end you receive the compensation you are entitled to.

PPI Claims information

How long will a PPI claim take?

The time a PPI claim takes will vary depending on the lender or credit card provider who originally sold the policy.
On average, a PPI claim will take around 12 weeks, though some cases have been known to take as little as 4-6 weeks. If your case needs to be referred to the Financial Ombudsman Service (FOS) it may however take longer.
We will give you an estimate of how long your individual claim is likely to take, when we first assess your case.
At every stage in the process, you will be kept informed.
If you have a query about your claim or you wish to see how it is progressing, you can give us a call on 0800 043 3025
Apply online to begin your claim for mis-sold PPI, today.

How much does a PPI claim cost?

For us to initially assess your PPI claim, we do not charge a fee.
When assessing your PPI claim, we will need to write to the lender who sold the PPI policy to obtain information about the policy sold to you, to do this we will be charged a Subject Access Request (SAR) fee of £10.00, which we will pay on your behalf.
We do not charge any upfront fees. We operate on a no win, no fee basis. Please beware of our competitors who charge up-front administration fees, before they have even started the process of your PPI claim
If your PPI claim is successful, we will charge a fee of 25% plus VAT of any amount recovered on your behalf. For example, if we obtain an offer of £1000 compensation, our fee would be £300 (inclusive of VAT at 20%).