How to claim back PPI

Was I mis-sold PPI?

If you have taken out finance in the last ten years, be it a credit card, store card, personal loan or car finance and can answer “yes” to any of the following statements, you may have been mis-sold PPI. If answering “yes”, we will be able to investigate to claim mis-sold PPI for you.

−    Was PPI added to your finance without you asking for the cover?
If “yes”, the salesperson more than likely had sales targets to hit and used unscrupulous methods to “sell” PPI. They may have described the loan or credit card as “protected” or may have just failed to mention the insurance at all, either way you were mis-sold PPI

−    Was it implied PPI was compulsory or that by taking it, you would have a better chance of
             obtaining finance?
If answering “yes” to this question, the salesperson selling PPI to you was either mis-informed or poorly trained or merely using an unscrupulous sales technique, again either way you were mis-sold PPI
- Were you not informed PPI was optional or that cheaper cover could be purchased elsewhere?
The salesperson should of explained to you that PPI isn't mandatory and that it can be purchased from outlets other than the lender, if they didn't you were possibly mis-sold PPI.
-   Were the policy exclusions, such a stress related illness and back problems, not explained to you?
When purchasing insurance, policy exclusions should be fully explained to you either verbally or as part of the written policy, if not you were mis-sold PPI. Often when PPI was sold over the telephone, the salesperson neglected to cover all of the exclusions before finalising the sale.

- Were you self-employed, unemployed or retired at the time of taking out the cover?
If yes, no PPI policies exist where you would be eligible to make a claim so you were mis-sold PPI.

- Did you have a medical condition or an illness when you took out the cover, that could have kept you from working?
If yes you wouldn't have been eligible to claim on the cover so were mis-sold PPI as it was not fit for purpose.

- Did you purchase PPI to cover a long term loan, but the insurance sold to you covered a much shorter period which was not explained to you?
If yes, it should have been explained to you that PPI only usually covers the borrower for a period of 1 – 2 years, an example of why PPI is a product not fit for purpose and an example of mis-sold PPI.

Claim for Mis-sold PPI

iSmart Consumer Solutions are experienced in claiming mis-sold PPI back. We have the knowledge and know-how to claim back exactly what you are entitled to and as quickly as possible.
As a UK specialist in mis-sold PPI claims and reclaiming unfair bank charges, we have helped over 120,000 customers claim back their mis-sold PPI and have recovered more than £57 million in compensation for these customers. We want to show you how easy it is to get back what you are entitled to.
Apply now to get a refund for your mis-sold PPI . By thinking smarter we will claim back you mis-sold PPI and obtain on your behalf the refund you are entitled to.
To begin a claim for mis-sold PPI, you can either apply online or call us on 0800 043 3025 Once we have your information we will send you an application pack with everything you need to claim PPI back. If you wish to claim for mis-sold PPI on more than one loan or credit card, we will send you additional claim packs. Send the application pack back to us in the freepost envelope provided and we will start the claim process.

How long will a claim for mis-sold PPI take?

By simply filling out our online application form or calling one of our specialist advisors on 08000 439 243, we will start the process to reclaim your mis-sold PPI immediately.
The process to make a claim for mis-sold PPI involves one of our specialist advisors investigating whether you have been mis-sold PPI.  To determine this they will at when the insurance was sold and the circumstances in which it was sold. There are often cases where it is immediately obvious PPI has been mis-sold. These are usually if the customer was self-employed, retired or unemployed or if they had a medical condition the salesperson was aware of, that could stop them from working in the future. In these cases, it is immediately obvious PPI has been mis-sold because no PPI policy would allow anyone to make a claim under any of these circumstances.  It may sound like PPI wouldn't have been mis-sold in these circumstances as the salesperson wouldn't have sold insurance to someone who wasn't eligible, however this is not the case, at iSmart we have encountered thousands of cases of PPI being sold to customers who would never be eligible to claim
The time it takes for the mis-sold PPI process to be completed varies from case to case. It will also vary depending on the lender or credit card provider who originally sold the policy, some are quick to respond while others require an abundance of administration. Some lenders will be willing to settle in full while others are more obstructive to PPI reclaim cases and require some negotiation.
On average though, we will have the process complete and will be able to claim back your mis-sold PPI in around 12 weeks. We have known some cases to take as little as 4-6 weeks though. However if your mis-sold PPI case needs to be referred to the Financial Ombudsman Service (FOS), it can take longer.
When we first assess your case we will look at your circumstances and give you an estimate of how long your individual claim is likely to take and how much compensation you are likely to receive.
We will keep you informed at every stage in the process.
If you have a query about your claim or you wish to see how it is progressing, you can give us a call on 0800 043 3025